Privacy Policy
This policy explains how FitBalance360 handles account, billing, nutrition, and wellness information across web and mobile experiences.
Information we collect
We collect account details, authentication providers, profile setup answers, nutrition preferences, grocery interactions, subscription records, wellness entries and technical signals needed to keep FitBalance360 secure and usable.
Why we process data
We use personal data to authenticate users, generate meal plans, personalize coaching, keep grocery and billing continuity working, improve reliability, and respond to support or security issues.
Payments and subscriptions
Stripe processes payments and subscription lifecycle events. FitBalance360 does not store full payment card details, but we may store limited subscription metadata such as plan tier, renewal state and Stripe customer references.
Health, nutrition and wellness data
Nutrition, movement, hydration, sleep, recovery and connected wellness inputs are used to personalize in-app guidance. These signals are product inputs, not clinical monitoring, and should be reviewed alongside qualified professional advice when needed.
Cookies, storage and consent
Essential cookies and browser storage support authentication, session continuity, billing flows, offline continuity and account preferences. Optional analytics are controlled through the consent center and can be changed later.
Sharing and processors
We share data only with service providers that help us run the product, such as Supabase for auth/data, Stripe for billing, OpenAI for AI generation where enabled, and operational tooling for monitoring and support.
Retention, export and deletion
We retain data for as long as reasonably necessary to provide the service, comply with law, prevent abuse and maintain billing integrity. Users can request verified export and deletion through the account privacy center. Destructive actions may require recent re-authentication before they proceed.
Your rights and requests
Depending on your location, you may have rights to access, export, correct or delete personal data. FitBalance360 aims to honor those requests within a reasonable time, subject to identity verification, security review and legal requirements. Privacy and GDPR-related requests can be sent to the privacy contact below.
Security and access controls
Sensitive account actions are rate limited, audited and, where appropriate, protected by recent sign-in checks. Billing callbacks and OAuth redirects are restricted to trusted application paths and monitored for abnormal failures.
Operational policies
FitBalance360 maintains internal retention, access review and incident handling policies to keep data handling predictable as the product grows. Public-facing policy surfaces may be supplemented by customer or enterprise documentation where required.
Children
FitBalance360 is not intended for children under 13, and users under the age of digital consent in their jurisdiction should use the product only with appropriate legal permission.
Contact
Privacy questions can be sent to privacy@fitbalance360.com. General support is available at hello@fitbalance360.com.